Privacy Policy
Last Updated: October 17, 2025
Welcome to Fiora Clothing (“Fiora”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit or make a purchase from fioraclothing.com (the “Site”) or interact with our services in any way (collectively, the “Services”).
By using our Site or placing an order with us, you agree to the terms described in this Privacy Policy. If you do not agree, please do not use our Site or provide any personal information.
1. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, products, or legal requirements. When we do, we’ll revise the “Last Updated” date above and, where required by law, notify you of significant updates.
2. Information We Collect
We collect personal information to provide you with a seamless shopping experience and improve our services. The type of information we collect depends on how you interact with Fiora.
a. Information You Provide Directly
When you use our Services, you may provide us with:
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Contact details: name, email address, phone number, and shipping/billing address.
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Order details: product information, payment confirmation, and delivery preferences.
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Account information: username, password, and preferences (if you create an account).
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Customer support messages: any details you share when contacting our support team.
You can choose not to share certain information, but this may limit your ability to use some features, such as placing an order or tracking a shipment.
b. Information We Collect Automatically
When you browse our Site, we automatically collect certain data to help us understand how users interact with Fiora. This may include:
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Your device and browser type
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IP address and general location (city, not precise location)
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Pages viewed, time spent, and actions taken on our Site
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Cookies and similar technologies (for analytics, site functionality, and advertising)
Cookies help us remember your preferences and provide a smoother shopping experience. You can disable cookies through your browser, but some parts of the Site may not function properly.
c. Information from Third Parties
We may receive limited information about you from trusted third parties, such as:
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Payment partners who process transactions securely
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Delivery providers who help ship your orders
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Marketing or analytics partners who help us understand customer preferences
We only partner with reputable services that follow strict data protection standards.
3. How We Use Your Information
We use your personal information to:
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Process Orders & Deliver Products – Confirm purchases, handle payments, and deliver items.
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Provide Customer Support – Respond to inquiries, handle returns, and resolve issues.
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Improve Our Services – Analyze browsing behavior to enhance your shopping experience.
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Send Updates & Offers – Share new arrivals, seasonal collections, or exclusive discounts (you can unsubscribe anytime).
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Ensure Security & Prevent Fraud – Protect both our customers and our platform from unauthorized access or misuse.
4. How We Share Your Information
We value your trust and only share your information where necessary. Your data may be shared with:
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Service providers who support our operations (payment gateways, couriers, analytics platforms).
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Marketing partners (with your consent) for targeted promotions or campaigns.
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Legal authorities, if required by law or to protect our legal rights.
We do not sell your personal information to anyone.
5. Cookies & Online Tracking
Fiora uses cookies and similar technologies to:
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Keep you logged in to your account
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Remember your shopping preferences
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Analyze how visitors use our Site
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Display relevant ads on other websites
You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the Site’s performance.
6. User-Generated Content
If you share reviews, comments, or photos on our Site or social media pages, this content may become publicly visible. Please avoid posting personal or sensitive details in public areas.
7. Children’s Privacy
Our products and Services are intended for adults. We do not knowingly collect information from children under the age of 13. If you believe a child has provided personal data to us, please contact us to remove it.
8. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no online system is 100% secure. You are responsible for keeping your account password confidential.
9. Data Retention
We retain your personal information only as long as necessary to:
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Complete your orders and support your account
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Comply with legal obligations (e.g., tax or accounting laws)
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Resolve disputes or enforce agreements
When data is no longer needed, we securely delete or anonymize it.
10. Your Privacy Rights
Depending on your location, you may have the right to:
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Access the information we hold about you
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Request corrections to inaccurate data
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Delete your information
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Opt-out of marketing communications
To exercise your rights, please contact us using the details below.
11. Marketing Preferences
We may send you updates about new collections, offers, and promotions via email or SMS. You can unsubscribe anytime using the link in our emails or by contacting us.
12. International Data Transfers
If you access Fiora Clothing from outside Pakistan, please note that your data may be transferred to and processed in Pakistan, where our systems and servers are located. We ensure that your data is handled securely regardless of location.
13. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how your data is handled, you can reach us at:
Fiora Clothing
📍 Karachi, Pakistan
📧 support@fioraclothing.com
🌐 https://fioraclothing.com
In Summary
We respect your privacy and are committed to protecting your data. Our goal is to make your shopping experience at Fiora simple, safe, and enjoyable — every step of the way.
