Return & Refund Policy

Thank you for shopping with Fiora Clothing. We truly appreciate your trust in us and want you to love every piece you purchase. If something isn’t quite right, we’re here to help.

Returns

We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return.

To be eligible for a return, your item must be:

  • In the same condition as you received it — unworn, unused, unwashed, and with all tags and packaging intact.

  • Accompanied by a receipt or proof of purchase.

To start a return, please email us at info@fioraclothing.com. Once your request is approved, we’ll provide you with:

  • A return shipping label, and

  • Instructions on how and where to send your parcel.

Please note that returns sent without prior approval will not be accepted.

If you have any questions before or during the process, feel free to reach out at info@fioraclothing.com — our team is happy to assist.

Damages and Issues

We take great care in quality-checking every order. However, if your item arrives damaged, defective, or incorrect, please contact us immediately upon receipt with:

  • Your order number, and

  • Clear photos of the issue.

We’ll review the case promptly and do our best to replace or refund the item as needed.

Exceptions / Non-Returnable Items

Please note that certain items are not eligible for return, including:

  • Custom or personalized orders

  • Sale or discounted items

  • Gift cards

  • Intimates, undergarments, or other hygiene-sensitive apparel

  • Accessories or products marked “non-returnable” on the product page

If you’re unsure whether your item qualifies, please contact us before requesting a return.

Exchanges

To ensure you get your preferred size or design as quickly as possible, we recommend placing a new order for the desired item after your return has been approved.
Once we receive and inspect your original item, your refund will be processed as described below.

Refunds

Once your return is received and inspected, we’ll notify you about the status of your refund.
If approved, your refund will be issued to your original payment method within 10 business days.

Please note:

  • It may take additional time for your bank or card provider to reflect the refund in your account.

  • If more than 7 business days have passed since you received your refund confirmation and it hasn’t appeared, please contact us at info@fioraclothing.com.

Need Help?

We’re always here to help make your experience smoother.
If you have any concerns regarding returns, exchanges, or refunds, reach out to us anytime at:

📧 info@fioraclothing.com
🌐 https://fioraclothing.com

Fiora Promise

At Fiora Clothing, we design each piece with care and attention to detail.
Your satisfaction matters to us — if something doesn’t feel right, we’ll do everything we can to make it right.

Our Story

Fiora began with a simple idea — to redefine elegance for the modern woman. We believe fashion should celebrate individuality, confidence, and everyday beauty. From timeless designs to contemporary trends, every collection is crafted with love, precision, and a passion for creativity.

Our Craft

Each piece at Fiora is thoughtfully designed using premium fabrics and delicate detailing to bring comfort and sophistication together.

Our Promise

We’re more than a clothing brand — we’re a community that inspires confidence and celebrates self-expression.

Our Mission

At Fiora, we’re committed to creating styles that make you feel empowered, elegant, and effortlessly beautiful every day.

At the heart of every product lies a unique story, driven by our passion for quality and innovation. Each item enhances your everyday life and sparks joy.